Ponte D. Luís - Porto, Antonio Soares, 1935
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A conceptual framework to analyse hospital competitiveness
Vasco Eiriz
Natália Barbosa
José Figueiredo
The Service Industries Journal 30(3): 437-448
2010
This article proposes a conceptual framework to analyse hospital competitiveness at the organisational level. Hospital competitiveness, defined as the capacity a hospital has to develop a superior performance that leads it to a position of competitive advantage, may be analysed in three dimensions: organisation, strategic behaviour, and performance. Based on previous studies and on the current structural adjustment in the Portuguese public hospital sector, this article suggests the following categories: legal status, organisational complexity, and resources for the organisation dimension; stakeholders, services and inter-organisational relationships for the strategic behaviour dimension; and type of indicators, efficiency and effectiveness, and benchmarking for the performance dimension. This framework seems to be particularly useful in evaluating Portuguese hospital competitiveness and providing insights for hospitals' managers and public decision makers both from Portugal and other countries.
Eiriz, Vasco; Barbosa, Natália; Figueiredo, José (2010). A conceptual framework to analyse hospital competitiveness. Service Industries Journal 30(3): 437-448.
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